Privacy policy

Last updated: October 26, 2025

1. Introduction

Al Dhow Architecture, operated and managed under Al Dhow Trading L.L.C, provides this website and store, including all related content, products, tools, and services (collectively, the “Services”), to offer you a curated shopping and design experience.
Our operations are powered by Shopify, which enables us to provide e-commerce functionality and secure payment processing.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or interact with our Services. If any provision of this Privacy Policy conflicts with our Terms of Service, this Policy will prevail with respect to personal data handling.

By using or accessing the Services, you confirm that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact Information: Name, billing/shipping address, phone number, email.

  • Financial Information: Credit/debit card details, payment confirmations, transaction records.

  • Account Details: Username, password, and preferences.

  • Transaction Data: Products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: Customer service messages, inquiries, or feedback.

  • Device & Usage Data: Browser type, IP address, device identifiers, interaction history, and cookie data.

Personal information does not include data that has been anonymized or de-identified.

3. Sources of Personal Information

We collect information:

  • Directly from you, when you create an account, make a purchase, or contact us.

  • Automatically, through cookies or similar tracking technologies.

  • From service providers, such as Shopify, logistics, or payment processors.

  • From third-party partners, where permitted by law.

4. How We Use Personal Information

Your personal data may be used for the following purposes:

a. Providing and Improving Services

To process orders, fulfill deliveries, facilitate returns, manage your account, and personalize your shopping experience.

b. Marketing and Advertising

To send promotional materials, display targeted advertisements, and inform you of offers relevant to your interests.

c. Security and Fraud Prevention

To authenticate users, secure transactions, detect suspicious activity, and comply with legal obligations.

d. Customer Communication

To respond to inquiries, provide updates, and deliver service-related messages.

e. Legal and Compliance

To comply with applicable laws, regulatory requests, or judicial orders.

5. How We Disclose Personal Information

We may share information with:

  • Shopify, our e-commerce platform provider.

  • Vendors and service providers (e.g., shipping, payment, IT).

  • Business partners and advertisers for marketing purposes.

  • Affiliates within our corporate group.

  • Legal authorities, when required by law or to protect our rights.

  • Third parties, when you consent or initiate a disclosure (e.g., via social media login).

6. Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process your personal information independently for analytics, platform improvements, and cross-merchant insights.
For information on how Shopify handles your data, visit the Shopify Consumer Privacy Policy or manage your preferences at the Shopify Privacy Portal.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content, security, or privacy practices. Please review their privacy policies before submitting any personal data.

8. Children’s Privacy

We do not knowingly collect or sell personal data of individuals under 16. If a parent or guardian believes a child has provided data, they may contact us to request deletion.

9. Security and Data Retention

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission is entirely secure.
We retain your data only as long as necessary to fulfill legal, business, or contractual obligations.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access / Know – Request details about data we hold.

  • Delete – Ask us to erase personal data.

  • Correct – Request correction of inaccurate information.

  • Portability – Obtain a copy of your data in a transferable format.

  • Opt-out – Withdraw consent for marketing communications.

To exercise these rights, contact us via the details below or through Shopify’s privacy portal.
We will not discriminate against you for exercising these rights and may require identity verification to process requests.

11. International Data Transfers

We may transfer and store data outside your country of residence, including in regions where privacy laws may differ. Transfers from the EEA or UK rely on Standard Contractual Clauses or equivalent safeguards.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on our website with a revised “Last Updated” date.

13. Contact Information

For inquiries, rights requests, or complaints, please contact us at:

Al Dhow Architecture / Al Dhow Trading L.L.C
Building 7, Dubai Design District (D3), Dubai, UAE
📞 +971 44522761
📧 info.uae@al-dhow.com 
🕘 License No.: 1151282 | DCCI Membership No.: 448296

Trade License - Al Dhow

If unresolved, you may contact your local data protection authority for assistance.